Shipping & Returns

All orders placed on a business day are prepared in our Paris warehouse and dispatched, usually within 1 to 2 business days.

We offer free Chronopost delivery to pickup points for eligible orders in France and Europe. Estimated delivery time is generally 1 to 2 business days after dispatch in France and 2 to 4 business days in Europe, depending on destination.

We also offer free Chronopost Classic home delivery to eligible destinations in Europe. Estimated delivery time is generally 2 to 6 business days after dispatch, depending on destination.

Free delivery applies to eligible destinations. Remote or hard-to-access locations may incur a delivery surcharge, even where an order meets the free-delivery threshold. Any applicable surcharge is shown at checkout before you confirm your order.

Chronopost Express home delivery or DHL Express home delivery is free on orders of €200 or more in France and Europe, and on orders of €300 or more for destinations outside Europe.

Estimated Express delivery times:

• France: 1 to 2 business days after dispatch
• Europe: 1 to 3 business days after dispatch
• Major international economic centres: 1 to 3 business days after dispatch
• Other international destinations: generally 3 to 5 business days after dispatch

International delivery times may be affected by customs clearance and local procedures. Available delivery options, estimated delivery times and applicable shipping rates are indicated at checkout.

You will receive email notifications concerning the preparation and shipment of your order.

Chronopost may also communicate delivery information by SMS and email. Depending on the service and destination, you may be able to reschedule your delivery or redirect your parcel to a nearby pickup point.

United Kingdom & Switzerland

Orders to the United Kingdom and Switzerland are shipped Delivered Duty Paid (DDP). Applicable import duties and taxes are included in the amount paid at checkout, so there are no additional import duties or taxes to pay upon delivery.

Other Destinations Outside the European Union

For other deliveries outside the European Union, prices are shown excluding French VAT. Depending on the destination country, local import VAT or sales tax, customs duties, customs-clearance charges or handling fees may apply.

These charges are not included in the YUMALY purchase price and may be payable by the recipient upon import or before delivery. Final duties, taxes and clearance fees are determined by the relevant local authorities and/or carrier and may vary according to local regulations, order value and product classification.

If your order is delayed, missing or arrives damaged, please contact customercare@yumalyparis.com with your order number so we can investigate and assist you. This does not affect your statutory rights.

You may notify us of your decision to withdraw within 14 calendar days of receiving your order. If items from the same order are delivered separately, this period starts when you receive the last item. Once you have notified us, you must send the goods back within 14 days.

Items may be tried on as you would in a store. Please keep tags attached and retain the original packaging where possible. You may be responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

You may use our prepaid return label or arrange return shipping yourself. If you use our label, a contribution of €8 for returns from Europe or €15 from outside Europe will be deducted from your refund.

This contribution does not apply to damaged, defective or incorrect items. For qualifying replacement orders within Europe, the €8 contribution is waived as described below.

If you arrange return shipping yourself, you pay your chosen carrier directly and we will not deduct our return-label contribution. Please use the return address provided in our instructions and retain proof of postage.

How to Request a Return

You may also exercise your right of withdrawal by emailing customercare@yumalyparis.com with your order number and a clear statement of your decision to withdraw. You may use the model withdrawal form below, but this is not compulsory. Exercising your statutory right of withdrawal does not require our prior approval.

We will provide return instructions and if you choose to use our return service, a prepaid return label. Our warehouse is separate from our registered office; please use the return address provided in those instructions.

Please sign in to your YUMALY account on our website using the email address used to place your order. No prior account registration or password is required. You will receive a six-digit verification code by email.

Once signed in:

1. Open the order you wish to return.
2. Select the item(s) you would like to return.
3. Submit your return request.
4. Once your request has been received, we will send you return instructions and, if you choose to use our return service, a prepaid return label.
5. Once your parcel reaches us, your return will be inspected and processed. You will receive an email notification when your refund has been issued.

For returns under the statutory right of withdrawal, we will issue your refund without undue delay and no later than 14 days after being informed of your decision to withdraw. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever occurs first.

Refunds will be made using the original payment method, unless you expressly agree otherwise, without any reimbursement fee. Delivery-charge refunds and the disclosed contribution toward return shipping are handled as described in this policy.

Statutory Rights

This return policy does not restrict your statutory rights, including the legal guarantee of conformity and the guarantee against hidden defects where applicable. These rights are separate from the 14-day right of withdrawal. The return-shipping contribution does not apply to returns of damaged, defective or incorrect items.

Model Withdrawal Form

Complete and send this form only if you wish to withdraw from the contract.

To: Visionmode SAS, trading as YUMALY, 101 rue de Sèvres, 75006 Paris, France. Email: customercare@yumalyparis.com.

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

• Goods:
• Order number:
• Ordered on / received on:
• Consumer's name:
• Consumer's address:
• Date:
• Consumer's signature, only if this form is submitted on paper:

Delete whichever wording does not apply.

Yes. When submitting your return request, simply select the item or items you wish to return. If you use our prepaid return label, the same contribution applies per return parcel: €8 from Europe or €15 from outside Europe, subject to the exceptions described in this policy.

We do not currently process direct exchanges. If you would like a different size or colour, we recommend placing a new order for the desired item so that it is reserved for you, and then returning the original item. Please contact us at customercare@yumalyparis.com with both order numbers. When a new order has been placed as an exchange, the €8 contribution toward return shipping within Europe will be waived. The eligible returned item(s) from your original order will be refunded in accordance with our return policy.

Chronopost Express delivery to pickup points is complimentary on eligible YUMALY orders, in which case there is no original delivery charge to refund. Where a standard delivery charge has been paid and the entire order is returned under the applicable right of withdrawal, the standard delivery charge will be refunded. Any supplementary amount paid for a premium delivery service is non-refundable.

If your parcel appears damaged on arrival, please take photographs of the outer packaging before opening it and retain the packaging. If an item is damaged, defective or incorrect, please contact YUMALY Customer Care at customercare@yumalyparis.com as soon as possible, including your order number and photographs where relevant. We will advise you on the next steps and arrange the appropriate return at no cost to you.